If your order arrives with missing items, visible damage, or does not meet your expectations, please report the issue within 48 hours of receiving your package by emailing:
You will receive an automatic confirmation email.
Please reply to that message with clear photos showing:
The outer packaging
The shipping label
The items received
Any visible damage or discrepancies
We treat these cases as a priority and will work to resolve them as quickly as possible.
If a product is not functioning as expected despite correct usage, please contact our support team at:
After receiving the automated reply, please respond with photos or a short video clearly showing the issue—for example, the item while turned on, charging, or in use.
If you are unable to provide video evidence, we may request that you return the product for a complete inspection.
⚠️ Please note:
Return shipping costs are the responsibility of the customer.
Cash-on-delivery (COD) returns are not accepted.
If you are not satisfied with the proposed solution and no agreement can be reached, you may escalate the matter using the European Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr
Only complaints that fully meet the required conditions will be eligible for further evaluation.
For more details, please refer to our:
Terms and Conditions
Cookie Policy
Both are available in the footer of homebrightlex.com.