At homebrightlex.com, we are committed to offering high-quality products and ensuring customer satisfaction through a dependable warranty program.
All electrical items purchased through homebrightlex.com include a 2-year warranty, beginning on the date of delivery.
If you selected the optional 1-year extended warranty, your total coverage becomes 3 years.
The warranty applies exclusively to manufacturing defects affecting electrical or functional components.
Coverage includes:
Malfunctions due to factory defects
Electrical failures occurring under normal, correct use
Operational issues not caused by external damage
A replacement unit will be provided at no additional cost when a defect is confirmed.
The warranty does not apply to:
Damage caused by accidents, drops, impacts, or improper handling
Wear and tear resulting from regular use
Issues caused by incorrect installation, misuse, or neglect
Damage caused by liquids (unless the product is explicitly rated as waterproof)
Unauthorized repairs or modifications
Cosmetic damage (scratches, dents) that does not affect functionality
Any misuse or failure to follow product instructions voids the warranty.
To submit a warranty claim:
Send an email to info@homebrightlex.com
Use the subject line: “Warranty Request – [Order Number]”
After receiving the automated response, reply with:
A brief description of the issue
One or more videos clearly showing the malfunction (e.g., the device not turning on, not charging, or not functioning properly)
If a video cannot be provided or does not clearly show the issue, we may request that you return the product for inspection.
⚠️ Return shipping costs are the responsibility of the customer.
⚠️ Cash-on-delivery (COD) returns will not be accepted.
We strongly recommend using a tracked shipping service.
A warranty claim will be approved if:
The defect is confirmed as a manufacturing or electrical fault
The customer provides sufficient documentation (video/photos)
The product has been used according to the instructions
Requests that do not meet these criteria may be refused.
If the product is confirmed to be defective under warranty, we will provide one of the following:
A replacement unit
A free repair (if applicable)
A full refund if replacement or repair is not possible
If no defect is found, the product will be returned to you. Shipping costs remain your responsibility.
This warranty applies only to products purchased directly from homebrightlex.com.
It does not limit your statutory consumer rights under applicable laws.
For additional details, please refer to our:
General Terms and Conditions
Cookie Policy
Both documents are available in the footer of every page on homebrightlex.com.