Product Issues and Dispute Resolution

Delivery concerns
If your order arrives with missing items, visible damage, or does not meet your expectations, please report the issue to us within 48 hours of receiving your package by sending an email to info@homebrightlex.com.

You will receive an automatic confirmation email. Please reply to that message with clear photos showing:

The outer packaging

The shipping label

The received items

Any visible damage or issues

We treat these cases as a priority and will do our best to resolve the matter as quickly as possible. Thank you for your understanding and cooperation.

Product malfunctions or concerns
If a product is not working as expected despite correct use, please contact our support team at info@homebrightlex.com.

After you receive the automated response, please reply with photos or a short video clearly showing the problem — such as the item while turned on, charging, or in use.

If you are unable to provide video documentation, we may ask you to return the product to our warehouse for a full inspection.
Please note: Return shipping costs are the responsibility of the customer. We do not accept cash-on-delivery (COD) returns.

Unresolved complaints
If you are not satisfied with how your issue has been handled and no resolution can be reached, you may escalate the matter through the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

Please remember that only claims that fully comply with the conditions described above will be considered valid for further review.

For more details, please refer to our Terms and Conditions and Cookie Policy, both available in the footer of any page on homebrightlex.com.